IT Operations and Service Management AI
79TriVista score
ScienceLogic SL1 AI
The AI inside ScienceLogic's IT monitoring platform, now branded Skylar AI, that links events across a company's IT map and drafts root-cause explanations.
Ivanti Neurons
AI tool profile ·
A platform that manages and secures every company device from one console, with AI that automates patching and flags risky endpoints.
78TriVista score
Category rank#7 in IT Operations and Service Management AI
Baseline ELO1,519.7
Menu
At a glance
What it does
Ivanti Neurons is a unified endpoint management and IT service platform. IT teams use it to manage and patch many device types, covering Windows, Mac, Linux, iOS, and Android from one console. Its AI features automate patch management, flag devices that need attention, and draft support messages with a tone that fits the situation. Ivanti Neurons for ITSM adds ticket classification, summarization, and AI search on the service desk side. In 2026, Ivanti began rolling out persona-based agentic AI that runs natural-language workflows to resolve incidents with less manual work. Ivanti licenses ITSM per user and endpoint management per device, and typically needs a custom quote rather than public list pricing.
Where it can help
This fits a company that wants one vendor for device and IT service management instead of juggling two separate tools, especially an IT team managing a mixed fleet of laptops, mobile devices, and servers across several operating systems. A reasonable start is a pilot on unified endpoint management for one device group. Ivanti's public numbers show one module starting near 90 dollars a year per device; treat this as a rough planning anchor and get a full quote before scaling up, since Ivanti prices most deals custom. The newer agentic AI workflows for ITSM were only in preview as of early 2026, so confirm general availability and stability with Ivanti before you rely on them for key service desk work.
Company fitHow your company could affect the fit
How one company factor at a time moves the modeled score. The published score is unchanged.
Company fit
How your company could affect the fit
How one company factor at a time moves the modeled score. The published score is unchanged.
Technology Maturity Low Modeled score78.1 / 100 Modeled category rank#3
Baseline Moderate
Adjusted ELO 1,518.6
Change from baseline -1.3 ELO
Industry Automotive and transportation Modeled score78.2 / 100 Modeled category rank#10
Baseline Consumer products
Adjusted ELO 1,519.0
Change from baseline -0.9 ELO
Industry Technology and telecommunications Modeled score78.5 / 100 Modeled category rank#8
Baseline Consumer products
Adjusted ELO 1,520.8
Change from baseline +0.8 ELO
Industry Energy and utilities Modeled score78.5 / 100 Modeled category rank#9
Baseline Consumer products
Adjusted ELO 1,520.8
Change from baseline +0.8 ELO
Industry Financial and professional services Modeled score78.5 / 100 Modeled category rank#8
Baseline Consumer products
Adjusted ELO 1,520.7
Change from baseline +0.8 ELO
Industry Construction and real estate Modeled score78.4 / 100 Modeled category rank#7
Baseline Consumer products
Adjusted ELO 1,520.6
Change from baseline +0.7 ELO
Industry Healthcare and life sciences Modeled score78.4 / 100 Modeled category rank#11
Baseline Consumer products
Adjusted ELO 1,520.6
Change from baseline +0.6 ELO
Revenue Band $500M-$2B Modeled score78.2 / 100 Modeled category rank#7
Baseline $25M-$100M
Adjusted ELO 1,519.3
Change from baseline -0.6 ELO
Industry Retail and distribution Modeled score78.4 / 100 Modeled category rank#4
Baseline Consumer products
Adjusted ELO 1,520.2
Change from baseline +0.3 ELO
Revenue Band $100M-$500M Modeled score78.4 / 100 Modeled category rank#8
Baseline $25M-$100M
Adjusted ELO 1,520.1
Change from baseline +0.2 ELO
Revenue Band Over $2B Modeled score78.3 / 100 Modeled category rank#7
Baseline $25M-$100M
Adjusted ELO 1,520.1
Change from baseline +0.2 ELO
Industry Food and beverage Modeled score78.3 / 100 Modeled category rank#7
Baseline Consumer products
Adjusted ELO 1,519.8
Change from baseline -0.1 ELO
Company Type Business services Modeled score78.3 / 100 Modeled category rank#6
Baseline Manufacturing
Adjusted ELO 1,519.9
Change from baseline -0.1 ELO
Revenue Band Under $25M Modeled score78.3 / 100 Modeled category rank#5
Baseline $25M-$100M
Adjusted ELO 1,519.9
Change from baseline -0.1 ELO
Industry Industrial manufacturing Modeled score78.3 / 100 Modeled category rank#7
Baseline Consumer products
Adjusted ELO 1,519.9
Change from baseline -0.0 ELO
Technology Maturity High Modeled score78.3 / 100 Modeled category rank#7
Baseline Moderate
Adjusted ELO 1,519.9
Change from baseline -0.0 ELO
Cost guide
What it can cost
These estimates cover licensing, setup, integrations, staff time, security, administration, and support.
| Cost measure | Low | Base | High |
|---|---|---|---|
| First-year total | $80.5K | $126.5K | $203.2K |
| Three-year total | $174.8K | $263.3K | $406.3K |
| First-year cost per unit | $80.5K | $126.5K | $203.2K |
| Average annual cost per unit (over three years) | $58.3K | $87.8K | $135.4K |
Cost breakdown by scenario
| Component | Low | Base | High |
|---|---|---|---|
| Licensing and usage | $27K | $36K | $48.6K |
| Implementation | $13.2K | $22K | $37.4K |
| Integration | $14.3K | $26K | $46.8K |
| Staff time and change management | $8.4K | $12K | $16.8K |
| Security | $6.7K | $9.5K | $14.3K |
| Administration | $4.9K | $6.5K | $8.8K |
| Support | $2.3K | $3K | $4.1K |
Estimate assumptions: This scenario uses a category-based allowance, not a verified price for this product. Based on 1 production deployment. Confirm the vendor’s billing unit and current price or quote before budgeting.
Benefits have not been estimated: The current research does not estimate potential savings, return on investment, or how long it would take to recover the cost. Earlier benefit estimates are excluded.
Get started
What you need first
What you need firstSet up the basics
Confirm current product identity, commercial packaging, data processing terms, sign-in and access rules, retention, integrations, support model, implementation effort, and rollback conditions.
How to startSet clear limits
Verify identity, package, availability, ownership, pricing, and security evidence before approving a pilot
Before you scaleSet safe working rules
Recommended next action
Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.
Decision ownerBusiness and technology owner
STARTSet a goal and owner
Define what success looks like for a test of Ivanti Neurons and assign someone to lead it.
FIRST MONTHTest one workflow
Once the requirements above are met, compare a small trial with how your team works today.
MONTH TWOReview actual use
Track adoption, output quality, business results, and actual costs against the estimate.
MONTH THREEDecide what comes next
Use the results to decide whether to stop, adjust, or expand the pilot.
Risk profile
Required controls
Security and safe use
Confirm encryption, how the vendor uses your data, customer data separation, how long data stays and how to delete it, activity records, sign-in and user setup, where data is handled, other companies that process data, past incidents, and what your team must manage.
Exit and rollback
Review before rollout: confirm how to export your data, revoke access, and return to your existing workflow. Assign an owner and test the rollback plan before expanding use.
Recommended next step
Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.
Other tools to review
Compare similar tools
IT Operations and Service Management AI
79TriVista score
Atera AI
A built-in AI assistant for Atera's remote IT monitoring tool that diagnoses devices, writes scripts, and drafts ticket replies, now free in every plan.
IT Operations and Service Management AI
79TriVista score
LogicMonitor LM Envision
LogicMonitor's infrastructure monitoring platform, whose Edwin AI engine links alerts and points to a likely root cause.
IT Operations and Service Management AI
78TriVista score
NinjaOne AI
A unified IT device management tool whose AI features flag risky Windows updates before they roll out to the whole fleet.
Research support
How to learn more about this tool
Where to check the product, price, security, and support.
Official product information
Ivanti Neurons current product page
Read official information →
Research observations recorded: 1. Evidence quality: Some support.
Score history
How the rating has changed
Recorded score and category rank across research updates.
-
TriVista Score 78.3/100Category rank #7
-
TriVista Score 78.3/100Category rank #7
See how this tool fits your company
Answer a few questions about your company and compare this tool with others. The research score above stays the same.
Want help moving from research to action? Explore TriVista’s AI consulting services →