Baseline score68.3/100 · TriVista Score
87.5/100 · TriVista Score
Category position · Peer position within category#11 in Customer Service and Contact Center AI
#1 in Customer Service and Contact Center AI
ProfileCatalog profile
Catalog profile
Company detailsReview with your company context
Review with your company context
Research supportSome support
Good support
Identity and availability Where it can helpDynamics 365 Customer Service Copilot helps teams review customer conversations and help service teams.
Helps contact centers review calls, coach agents, and improve customer service.
CategoryCustomer Service and Contact Center AI
Customer Service and Contact Center AI
Plans and pricingCommercial / enterprise. Planning allowance - confirm current public price or quote
Commercial / enterprise. Planning allowance - confirm current public price or quote
What you need firstConfirm current product identity, commercial packaging, data processing terms, sign-in and access rules, retention, integrations, support model, implementation effort, and rollback conditions.
Confirm current product identity, commercial packaging, data processing terms, sign-in and access rules, retention, integrations, support model, implementation effort, and rollback conditions.
First-year cost estimateLow $79.9K · Base $125.4K · High $201.1K
Low $79.9K · Base $125.4K · High $201.1K
Three-year cost estimateLow $174K · Base $261.9K · High $403.6K
Low $174K · Base $261.9K · High $403.6K
Cost per user or unitLow $79.9K · Base $125.4K · High $201.1K · production deployment
Low $79.9K · Base $125.4K · High $201.1K · production deployment
What to check before useConfirm encryption, how the vendor uses your data, customer data separation, how long data stays and how to delete it, activity records, sign-in and user setup, where data is handled, other companies that process data, past incidents, and what your team must manage.
Confirm encryption, how the vendor uses your data, customer data separation, how long data stays and how to delete it, activity records, sign-in and user setup, where data is handled, other companies that process data, past incidents, and what your team must manage.
Recommended next stepVerify identity, package, availability, ownership, pricing, and security evidence before approving a pilot
Verify identity, package, availability, ownership, pricing, and security evidence before approving a pilot