Balto

Balto is a contact center AI tool focused on real-time agent guidance and quality monitoring. During a live call or chat, its Agent Assist pulls answers from a company's knowledge base and displays them to the agent as the conversation happens. It also offers Togo, a voice AI agent for narrower tasks like scheduling or account verification. A real-time quality assurance feature scores every conversation instead of a small sampled batch, a notetaker generates call summaries automatically, and a compliance monitoring feature flags risk in real time and keeps an audit trail. Balto lists SOC 2, HIPAA, and PCI compliance and connects to platforms including RingCentral, Five9, Genesys, and Salesforce.

This fits a contact center that wants to improve live agent performance and catch compliance issues immediately rather than reviewing a small sample of calls after the fact. Pricing is not public, so treat any number as a rough planning estimate until a vendor quote based on agent count. A reasonable starting point is a pilot with Agent Assist on one team handling calls with clear compliance needs, such as collections or healthcare intake, where real-time scoring helps most. Confirm compatibility with your specific phone and CRM setup before buying, and confirm Balto's current corporate ownership and product roadmap with the vendor, since the contact center AI market has seen frequent acquisitions in the past two years and this could not be independently verified.