Document360 AI

Document360 is a knowledge base platform for writing and publishing documentation such as product manuals, API references, SOPs, and FAQs. Writers use its built-in AI, called Eddy AI, to draft content, generate glossaries, and find duplicate articles, and it powers an AI search and answer feature for readers. It is made by Kovai.co. Admins manage access through single sign-on and can set up public or private knowledge bases. It connects to more than 20 apps, including Zendesk, Slack, Microsoft Teams, Salesforce, and GitHub, and holds SOC 2 Type II and ISO 27001:2022 certifications. An optional AI Premium Suite add-on creates screen captures, step-by-step guides, and short demo videos.

This fits a company that needs a dedicated home for external or internal documentation, such as a software company publishing product docs and API references or an operations team maintaining SOPs, replacing content scattered across a wiki, shared drive, and static PDFs. A realistic starting point is the 14-day free trial on one knowledge base, such as customer-facing help docs, deciding later whether to add the AI Premium Suite. Document360 does not publish fixed price tiers; cost depends on team accounts, workspaces, languages, and AI usage, so get a quote scoped to your team. Check how AI usage is metered and billed, and whether the writing-agent features really cut your documentation team's workload, since results vary by content type.