Flexport Intelligence

Flexport Intelligence is an analytics feature inside the Flexport Platform, a cloud logistics system from freight forwarder Flexport. Users type a question in plain English, like which lanes had the most delays, and get a report back without writing any code. The wider Flexport Platform tracks shipments across ocean, air, truck, and rail, even when another carrier or forwarder moves the freight. Flexport's AI also reviews customs entries; the company says it checks 100 percent of entries for errors before filing. The platform connects to more than 80 ERP and TMS systems, including NetSuite and Microsoft Dynamics. Flexport reports that AI agents now handle about 40 percent of its own freight forwarding work, up from 8 percent in early 2025.

This fits a company that already ships through Flexport or wants one dashboard across several forwarders and carriers, and helps most when operations staff spend time building the same reports by hand each week. A good starting point is connecting your top shipping lanes and asking Intelligence basic questions about cost and delay trends. Flexport prices its core freight forwarding services by shipment, and platform or Intelligence access is often bundled into that relationship rather than sold alone, so treat any quote as part of a broader freight discussion, not a flat software fee. The main risk is that answers are only as good as the shipment data connected to Flexport, so partial data coverage will limit what Intelligence can tell you.