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Oracle CX Sales AI

AI tool profile ·

AI features inside Oracle's sales CRM, including a Deal Advisor agent and deal scoring, bundled into the subscription at no extra charge.

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74TriVista score
Category rank#5 in Sales and Revenue Intelligence
Baseline ELO1,495.2
AI Labs by TriVista
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At a glance
What it does

Oracle CX Sales AI is the set of AI features inside Oracle Fusion Cloud Sales, Oracle's CRM for larger sales teams. The Deal Advisor agent surfaces useful product guides, pricing overviews, and customer references to help move a deal forward. Opportunity Qualification Scoring ranks open deals by how likely they are to close, and Seller Engagement Recommendations suggest which other contacts to bring into a deal based on buying-group patterns. A generative answer feature drafts responses to customer questions using company data. As of 2026, Oracle bundles a set of these agents into the standard Fusion subscription with no separate license fee, while building custom agents at production scale costs extra through Oracle's AI Units metering. Administration happens through the same Fusion Applications console used for the rest of the CRM.

Where it can help

This fits a company already using Oracle Fusion Cloud apps, or planning to use them, for its core business systems, since the AI features come bundled with that subscription rather than sold on their own. A good starting point is turning on Deal Advisor and Opportunity Qualification Scoring for one sales team already on Fusion Cloud Sales, with no extra license needed for that step. Fusion Cloud Sales itself is quote-based with no public price list, so treat any number a partner gives as a rough estimate until Oracle issues a formal quote. The main risk is scope creep: moving beyond the bundled agents into custom AI agents costs more, and higher usage triggers separate, harder-to-predict metered charges.

Understanding this score

A research signal to help you build a shortlist.

TriVista score
74.2
Category rank
#5
Baseline ELO
1,495.2

Compare within the category

This tool is ranked in Sales and Revenue Intelligence. Its score is not a global ranking across every AI tool.

Use a pilot to judge your fit

The score does not guarantee performance for your team. Validate relevance, integration, permissions, and cost against your own requirements.

How the number is calculated

The score converts the baseline ELO rating onto the TriVista scale. The headline badge rounds to a whole number. Scores are not silently clipped or capped.

TriVista Score = 50 + (ELO − 1350) / 6

Before you choose
  • Customer feedback is not yet strong enough to change the starting rating.
  • The starting rating includes a product-specific comparison.
  • Check the current price before you decide.
  • We recorded rollout time, how it runs, and when it does not fit.
How company details affect the score

The model adjusts the starting rating using the company details you select. Use these estimates to prioritize your review, then test the tool against your own requirements.

Read the full methodology →
Company fit

How your company could affect the fit

How one company factor at a time moves the modeled score. The published score is unchanged.
Technology Maturity Low Modeled score74.4 / 100 Modeled category rank#4
Baseline Moderate Adjusted ELO 1,496.4 Change from baseline +1.3 ELO
Industry Healthcare and life sciences Modeled score74.0 / 100 Modeled category rank#4
Baseline Consumer products Adjusted ELO 1,494.3 Change from baseline -0.8 ELO
Industry Energy and utilities Modeled score74.0 / 100 Modeled category rank#4
Baseline Consumer products Adjusted ELO 1,494.3 Change from baseline -0.8 ELO
Industry Technology and telecommunications Modeled score74.1 / 100 Modeled category rank#4
Baseline Consumer products Adjusted ELO 1,494.3 Change from baseline -0.7 ELO
Industry Construction and real estate Modeled score74.1 / 100 Modeled category rank#4
Baseline Consumer products Adjusted ELO 1,494.5 Change from baseline -0.6 ELO
Industry Financial and professional services Modeled score74.1 / 100 Modeled category rank#4
Baseline Consumer products Adjusted ELO 1,494.5 Change from baseline -0.6 ELO
Revenue Band $100M-$500M Modeled score74.1 / 100 Modeled category rank#6
Baseline $25M-$100M Adjusted ELO 1,494.5 Change from baseline -0.5 ELO
Revenue Band Under $25M Modeled score74.2 / 100 Modeled category rank#6
Baseline $25M-$100M Adjusted ELO 1,495.4 Change from baseline +0.4 ELO
Industry Retail and distribution Modeled score74.2 / 100 Modeled category rank#4
Baseline Consumer products Adjusted ELO 1,495.3 Change from baseline +0.3 ELO
Industry Industrial manufacturing Modeled score74.2 / 100 Modeled category rank#5
Baseline Consumer products Adjusted ELO 1,495.3 Change from baseline +0.2 ELO
Industry Food and beverage Modeled score74.2 / 100 Modeled category rank#6
Baseline Consumer products Adjusted ELO 1,495.2 Change from baseline +0.2 ELO
Company Type Business services Modeled score74.1 / 100 Modeled category rank#5
Baseline Manufacturing Adjusted ELO 1,494.9 Change from baseline -0.1 ELO
Revenue Band $500M-$2B Modeled score74.2 / 100 Modeled category rank#6
Baseline $25M-$100M Adjusted ELO 1,495.1 Change from baseline +0.1 ELO
Technology Maturity High Modeled score74.2 / 100 Modeled category rank#4
Baseline Moderate Adjusted ELO 1,495.1 Change from baseline +0.1 ELO
Revenue Band Over $2B Modeled score74.2 / 100 Modeled category rank#6
Baseline $25M-$100M Adjusted ELO 1,495.1 Change from baseline +0.1 ELO
Industry Automotive and transportation Modeled score74.2 / 100 Modeled category rank#3
Baseline Consumer products Adjusted ELO 1,495.0 Change from baseline -0.0 ELO
Cost guide

What it can cost

These estimates cover licensing, setup, integrations, staff time, security, administration, and support.

Cost estimates by scenario Unit used in these estimates: enabled user.
Cost measureLowBaseHigh
First-year total$20.7K$33.6K$55.5K
Three-year total$38.1K$59.7K$96K
First-year cost per unit$1K$1.7K$2.8K
Average annual cost per unit (over three years)$636$996$1.6K
Cost breakdown by scenario
Included cost components
ComponentLowBaseHigh
Licensing and usage$1.2K$1.6K$2.2K
Implementation$5.4K$9K$15.3K
Integration$3.9K$7K$12.6K
Staff time and change management$3.5K$5K$7K
Security$2.7K$3.8K$5.7K
Administration$2.1K$2.8K$3.8K
Support$975$1.3K$1.8K

Estimate assumptions: This scenario uses a category-based allowance, not a verified price for this product. Based on 20 enabled users. Confirm the vendor’s billing unit and current price or quote before budgeting.

Benefits have not been estimated: The current research does not estimate potential savings, return on investment, or how long it would take to recover the cost. Earlier benefit estimates are excluded.

Get started

What you need first

What you need firstSet up the basics

Confirm current product identity, commercial packaging, data processing terms, sign-in and access rules, retention, integrations, support model, implementation effort, and rollback conditions.

How to startSet clear limits

Verify identity, package, availability, ownership, pricing, and security evidence before approving a pilot

Before you scaleSet safe working rules

Review security and exit requirements →

Recommended next action

Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.

Decision ownerBusiness and technology owner
STARTSet a goal and owner

Define what success looks like for a test of Oracle CX Sales AI and assign someone to lead it.

FIRST MONTHTest one workflow

Once the requirements above are met, compare a small trial with how your team works today.

MONTH TWOReview actual use

Track adoption, output quality, business results, and actual costs against the estimate.

MONTH THREEDecide what comes next

Use the results to decide whether to stop, adjust, or expand the pilot.

Risk profile

Required controls

Security and safe use

Confirm encryption, how the vendor uses your data, customer data separation, how long data stays and how to delete it, activity records, sign-in and user setup, where data is handled, other companies that process data, past incidents, and what your team must manage.

Exit and rollback

Review before rollout: confirm how to export your data, revoke access, and return to your existing workflow. Assign an owner and test the rollback plan before expanding use.

Recommended next step

Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.

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Research support

How to learn more about this tool

Where to check the product, price, security, and support.

Official product information oracle.com Read official information →

Research observations recorded: 1. Evidence quality: Some support.

Score history

How the rating has changed

Recorded score and category rank across research updates.

  • Current catalog refresh
    TriVista Score 74.2/100
    Category rank #5
  • Research release
    TriVista Score 74.2/100
    Category rank #5

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