Parloa

Parloa is a platform for building and managing AI voice and chat agents inside a contact center. Teams design an agent, test it, launch it, and then monitor and adjust its performance, all in one system. Its real-time translation feature lets one agent handle many languages, which Parloa says runs at about 97 percent accuracy. Common use cases include identity verification, appointment scheduling, and order management across industries such as financial services, utilities, and retail. Parloa holds ISO 27001, SOC 2 Type I and II, and PCI DSS certifications, reports HIPAA compliance, and has earned SAP's Endorsed App Premium Certification, which the company calls an exclusive distinction among customer-facing voice AI platforms.

This fits a company with multilingual call volume, since real-time translation is a specific strength most competitors treat as a lesser feature, and the SAP endorsement makes it a natural fit for a company already running SAP systems in its back office. Pricing is not published; expect a custom quote based on conversation volume and languages needed, and use any number only as a planning estimate. A workable pilot tests the platform on one multilingual use case, such as order status in two or three languages. Because Parloa is a newer entrant compared to established contact center vendors, ask for recent customer references in your own industry and region to confirm real-world performance beyond the vendor's own examples.