Workflow Automation and RPA
87TriVista score
Tines
A no-code workflow automation tool built for security and IT teams, which lets a company pick its own AI model.
Pega Platform
AI tool profile ·
An enterprise low-code platform for tracking complex cases like claims or loans from start to finish, with business rules and AI decisions in one system.
68TriVista score
Category rankTied #10 in Workflow Automation and RPA
Baseline ELO1,459.8
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At a glance
What it does
Pega Platform is a low-code platform for building case management apps, where a case tracks a piece of work, such as a loan or a customer complaint, from start to finish. Business analysts and developers use it, and it stores business rules and decision logic in one place so a team can change how a process works without rewriting code. It uses AI for decisions, such as picking the next best offer for a customer. It is made by Pegasystems, founded in 1983, and runs on Pega's cloud, a customer's cloud account, or on-premises. Gartner named Pega a leader in a 2025 report on Business Orchestration and Automation Technologies, or BOAT.
Where it can help
This fits a company running processes too complex for simple workflow tools, such as claims handling, loan approval, or a multi-step service case, and ready to staff a real project team rather than a single builder. Pega's low-code Factory Edition starts near $35 per user a month with a minimum of 500 named users, as a planning figure; get a firm quote from Pegasystems. A pilot should focus on one process, like one claim type, expanding only after it works well. Reviewers on G2 and PeerSpot often note a steep learning curve for new builders, and full-scale projects can run past budget and timeline. It suits a team ready to invest in training and a longer rollout rather than a quick fix.
Cost guide
What it can cost
These estimates cover licensing, setup, integrations, staff time, security, administration, and support.
| Cost measure | Low | Base | High |
|---|---|---|---|
| First-year total | $49.3K | $78.3K | $127.1K |
| Three-year total | $103.5K | $157.5K | $245.6K |
| First-year cost per unit | $49.3K | $78.3K | $127.1K |
| Average annual cost per unit (over three years) | $34.5K | $52.5K | $81.9K |
Cost breakdown by scenario
| Component | Low | Base | High |
|---|---|---|---|
| Licensing and usage | $13.5K | $18K | $24.3K |
| Implementation | $8.4K | $14K | $23.8K |
| Integration | $9.9K | $18K | $32.4K |
| Staff time and change management | $5.6K | $8K | $11.2K |
| Security | $4.6K | $6.5K | $9.8K |
| Administration | $3.4K | $4.5K | $6.1K |
| Support | $1.7K | $2.2K | $3K |
Estimate assumptions: Based on 1 production deployment. This is a planning allowance, not verified product pricing. Confirm the vendor’s billing unit and current price or quote before budgeting.
Benefits have not been estimated: The current research does not estimate potential savings, return on investment, or how long it would take to recover the cost. Earlier benefit estimates are excluded.
Get started
What you need first
What you need firstSet up the basics
Confirm current product identity, commercial packaging, data processing terms, sign-in and access rules, retention, integrations, support model, implementation effort, and rollback conditions.
How to startSet clear limits
Verify identity, package, availability, ownership, pricing, and security evidence before approving a pilot
Before you scaleSet safe working rules
Recommended next action
Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.
Decision ownerBusiness and technology owner
STARTSet a goal and owner
Define what success looks like for a test of Pega Platform and assign someone to lead it.
FIRST MONTHTest one workflow
Once the requirements above are met, compare a small trial with how your team works today.
MONTH TWOReview actual use
Track adoption, output quality, business results, and actual costs against the estimate.
MONTH THREEDecide what comes next
Use the results to decide whether to stop, adjust, or expand the pilot.
Risk profile
Required controls
Security and safe use
Confirm encryption, how the vendor uses your data, customer data separation, how long data stays and how to delete it, activity records, sign-in and user setup, where data is handled, other companies that process data, past incidents, and what your team must manage.
Exit and rollback
Review before rollout: confirm how to export your data, revoke access, and return to your existing workflow. Assign an owner and test the rollback plan before expanding use.
Recommended next step
Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.
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How to learn more about this tool
Where to check the product, price, security, and support.
Official product information
pega.com
Read official information →
Score history
How the rating has changed
Recorded score and category rank across research updates.
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TriVista Score 68.3/100Category rank #10
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