IT Operations and Service Management AI
79TriVista score
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WhatsUp Gold
AI tool profile ·
A network monitoring tool from Progress Software whose higher tiers add AI-driven threat detection across hybrid networks.
66TriVista score
Category rankTied #23 in IT Operations and Service Management AI
Baseline ELO1,447.2
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At a glance
What it does
WhatsUp Gold is a network and infrastructure monitoring tool from Progress Software. IT teams use it to watch device health, app performance, traffic flows, and virtual infrastructure from one dashboard. It also monitors SSL certificates and can back up and track changes to device settings. A separate Network Detection and Response add-on uses AI-driven detection across more than 200 algorithms to flag advanced threats on the network, and the top Enterprise Plus tier adds an AI-powered threat intelligence feed for more context on each alert. WhatsUp Gold is sold on an annual subscription or as a one-time license and can run on-premises or in the cloud.
Where it can help
This fits a company that wants simple network monitoring without a large observability platform contract, especially a smaller IT team managing 50 to 300 devices across one or a few sites. A sensible start is the base Business package for network and traffic monitoring, which runs around 1,229 dollars a year for 50 devices as a planning figure. Add the Network Detection and Response module, starting at about 2,990 dollars a year, only if AI-driven threat detection is a real need. Confirm current prices with Progress, since packages and device counts change. One limit is that WhatsUp Gold's AI features sit mainly in the security add-on, not the core monitoring product, so review both before you assume AI is included everywhere.
Cost guide
What it can cost
These estimates cover licensing, setup, integrations, staff time, security, administration, and support.
| Cost measure | Low | Base | High |
|---|---|---|---|
| First-year total | $80.5K | $126.5K | $203.2K |
| Three-year total | $174.8K | $263.3K | $406.3K |
| First-year cost per unit | $80.5K | $126.5K | $203.2K |
| Average annual cost per unit (over three years) | $58.3K | $87.8K | $135.4K |
Cost breakdown by scenario
| Component | Low | Base | High |
|---|---|---|---|
| Licensing and usage | $27K | $36K | $48.6K |
| Implementation | $13.2K | $22K | $37.4K |
| Integration | $14.3K | $26K | $46.8K |
| Staff time and change management | $8.4K | $12K | $16.8K |
| Security | $6.7K | $9.5K | $14.3K |
| Administration | $4.9K | $6.5K | $8.8K |
| Support | $2.3K | $3K | $4.1K |
Estimate assumptions: Based on 1 production deployment. This is a planning allowance, not verified product pricing. Confirm the vendor’s billing unit and current price or quote before budgeting.
Benefits have not been estimated: The current research does not estimate potential savings, return on investment, or how long it would take to recover the cost. Earlier benefit estimates are excluded.
Get started
What you need first
What you need firstSet up the basics
Confirm current product identity, commercial packaging, data processing terms, sign-in and access rules, retention, integrations, support model, implementation effort, and rollback conditions.
How to startSet clear limits
Verify identity, package, availability, ownership, pricing, and security evidence before approving a pilot
Before you scaleSet safe working rules
Recommended next action
Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.
Decision ownerBusiness and technology owner
STARTSet a goal and owner
Define what success looks like for a test of WhatsUp Gold and assign someone to lead it.
FIRST MONTHTest one workflow
Once the requirements above are met, compare a small trial with how your team works today.
MONTH TWOReview actual use
Track adoption, output quality, business results, and actual costs against the estimate.
MONTH THREEDecide what comes next
Use the results to decide whether to stop, adjust, or expand the pilot.
Risk profile
Required controls
Security and safe use
Confirm encryption, how the vendor uses your data, customer data separation, how long data stays and how to delete it, activity records, sign-in and user setup, where data is handled, other companies that process data, past incidents, and what your team must manage.
Exit and rollback
Review before rollout: confirm how to export your data, revoke access, and return to your existing workflow. Assign an owner and test the rollback plan before expanding use.
Recommended next step
Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.
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How to learn more about this tool
Where to check the product, price, security, and support.
Official product information
whatsupgold.com/faq
Read official information →
Score history
How the rating has changed
Recorded score and category rank across research updates.
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TriVista Score 66.2/100Category rank #23
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