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Fireflies.ai
AI tool profile ·
An AI notetaker that joins meetings on more than a dozen apps, writes summaries, and sends notes to your CRM.
85TriVista score
Category rank#1 in Meeting and Conversation Intelligence
Baseline ELO1,561.7
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At a glance
What it does
Fireflies.ai is an AI notetaker. It joins calls on Zoom, Google Meet, Microsoft Teams, and more than ten other apps, records each one, and builds a searchable transcript. Staff review the AI-written summary, pull out action items, and share short clips instead of rewatching a full recording. Sales teams can connect it to a CRM to log call notes automatically. It is made by Fireflies.ai. Paid plans add single sign-on, SCIM provisioning, super-admin roles, and audit logs so IT can manage access. Fireflies states it holds SOC 2 Type II certification and complies with GDPR and HIPAA, and does not use customer recordings to train its models.
Where it can help
This fits a company that wants one notetaker standardized across many teams and meeting apps, since it supports more platforms than most competitors. Start with a pilot on the Business plan for a sales or customer-facing team, then expand once admins are comfortable with the audit logs and access controls. Fireflies does not publish exact pricing for its Business and Enterprise tiers, so treat any number from a rep as a planning figure until it is in writing. Watch two things: transcript accuracy suffers on calls with heavy crosstalk, and call libraries grow fast, so set a data-retention policy before rollout so legal knows what is being stored.
Business Goals
Business goals to explore
Potential matches to review against your requirements. Explore matching tools or read a task guide before you choose.
Automate sales proposal generation
Turn approved content and customer requirements into proposal drafts for your sales team.
Generate executive KPI dashboards
Bring key business metrics together in dashboards and summaries for leadership.
Reduce customer service response times
Find relevant answers, route requests, and help service teams respond to customers sooner.
Company fit
Where this tool fits best
The industries and leadership roles this tool is most often matched with.
How your company could affect the fit
How one company factor at a time moves the modeled score. The published score is unchanged.
How your company could affect the fit
How one company factor at a time moves the modeled score. The published score is unchanged.
Technology Maturity High Modeled score87.0 / 100 Modeled category rank#1
Baseline Moderate Adjusted ELO 1,572.0 Change from baseline +21.5 ELO
Industry Financial and professional services Modeled score85.9 / 100 Modeled category rank#2
Baseline Consumer products Adjusted ELO 1,565.4 Change from baseline +15.0 ELO
Industry Energy and utilities Modeled score85.8 / 100 Modeled category rank#1
Baseline Consumer products Adjusted ELO 1,564.6 Change from baseline +14.2 ELO
Industry Healthcare and life sciences Modeled score85.6 / 100 Modeled category rank#2
Baseline Consumer products Adjusted ELO 1,563.5 Change from baseline +13.1 ELO
Industry Construction and real estate Modeled score85.3 / 100 Modeled category rank#1
Baseline Consumer products Adjusted ELO 1,562.0 Change from baseline +11.6 ELO
Industry Technology and telecommunications Modeled score85.2 / 100 Modeled category rank#2
Baseline Consumer products Adjusted ELO 1,561.4 Change from baseline +11.0 ELO
Revenue Band $500M-$2B Modeled score82.7 / 100 Modeled category rank#3
Baseline $25M-$100M Adjusted ELO 1,546.3 Change from baseline -4.1 ELO
Company Type Business services Modeled score83.0 / 100 Modeled category rank#3
Baseline Manufacturing Adjusted ELO 1,547.8 Change from baseline -2.6 ELO
Industry Automotive and transportation Modeled score83.8 / 100 Modeled category rank#3
Baseline Consumer products Adjusted ELO 1,552.6 Change from baseline +2.2 ELO
Technology Maturity Low Modeled score83.1 / 100 Modeled category rank#3
Baseline Moderate Adjusted ELO 1,548.7 Change from baseline -1.8 ELO
Revenue Band Under $25M Modeled score83.7 / 100 Modeled category rank#2
Baseline $25M-$100M Adjusted ELO 1,552.0 Change from baseline +1.6 ELO
Industry Food and beverage Modeled score83.2 / 100 Modeled category rank#3
Baseline Consumer products Adjusted ELO 1,549.3 Change from baseline -1.1 ELO
Industry Industrial manufacturing Modeled score83.3 / 100 Modeled category rank#3
Baseline Consumer products Adjusted ELO 1,549.9 Change from baseline -0.5 ELO
Industry Retail and distribution Modeled score83.4 / 100 Modeled category rank#3
Baseline Consumer products Adjusted ELO 1,550.2 Change from baseline -0.3 ELO
Revenue Band Over $2B Modeled score83.4 / 100 Modeled category rank#2
Baseline $25M-$100M Adjusted ELO 1,550.2 Change from baseline -0.2 ELO
Revenue Band $100M-$500M Modeled score83.4 / 100 Modeled category rank#3
Baseline $25M-$100M Adjusted ELO 1,550.3 Change from baseline -0.1 ELO
Cost guide
What it can cost
These estimates cover licensing, setup, integrations, staff time, security, administration, and support.
| Cost measure | Low | Base | High |
|---|---|---|---|
| First-year total | $10.6K | $16.9K | $27.7K |
| Three-year total | $20.5K | $31.6K | $50.2K |
| First-year cost per unit | $529 | $847 | $1.4K |
| Average annual cost per unit (over three years) | $341 | $527 | $836 |
Cost breakdown by scenario
| Component | Low | Base | High |
|---|---|---|---|
| Licensing and usage | $525 | $700 | $945 |
| Implementation | $2.4K | $4K | $6.8K |
| Integration | $1.8K | $3.2K | $5.8K |
| Staff time and change management | $1.8K | $2.6K | $3.6K |
| Security | $1.5K | $2.2K | $3.3K |
| Administration | $1.4K | $1.8K | $2.4K |
| Support | $675 | $900 | $1.2K |
Estimate assumptions: This scenario uses a category-based allowance, not a verified price for this product. Based on 20 enabled users. Confirm the vendor’s billing unit and current price or quote before budgeting.
Benefits have not been estimated: The current research does not estimate potential savings, return on investment, or how long it would take to recover the cost. Earlier benefit estimates are excluded.
Get started
What you need first
What you need firstSet up the basics
Confirm current product identity, commercial packaging, data processing terms, sign-in and access rules, retention, integrations, support model, implementation effort, and rollback conditions.
How to startSet clear limits
Verify identity, package, availability, ownership, pricing, and security evidence before approving a pilot
Before you scaleSet safe working rules
Recommended next action
Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.
Decision ownerBusiness and technology owner
STARTSet a goal and owner
Define what success looks like for a test of Fireflies.ai and assign someone to lead it.
FIRST MONTHTest one workflow
Once the requirements above are met, compare a small trial with how your team works today.
MONTH TWOReview actual use
Track adoption, output quality, business results, and actual costs against the estimate.
MONTH THREEDecide what comes next
Use the results to decide whether to stop, adjust, or expand the pilot.
Risk profile
Required controls
Security and safe use
Confirm encryption, how the vendor uses your data, customer data separation, how long data stays and how to delete it, activity records, sign-in and user setup, where data is handled, other companies that process data, past incidents, and what your team must manage.
Exit and rollback
Export voice prompts, call flows, and telephony endpoints, plus recordings, transcripts, summaries, action items, vocabulary, speaker metadata, CRM mappings, and retention settings from Fireflies.ai. Keep authoritative source records in CRM. Disconnect calendar bots and recording endpoints, preserve approved meeting artifacts in a governed repository, and obtain deletion confirmation for retained audio and video.
Recommended next step
Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.
Other tools to review
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How to learn more about this tool
Where to check the product, price, security, and support.
Official product information fireflies.ai Read official information →
Research observations recorded: 1. Evidence quality: Good support.
Score history
How the rating has changed
Recorded score and category rank across research updates.
- TriVista Score 85.3/100Category rank #1
- TriVista Score 85.3/100Category rank #1
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