Human Resources, Recruiting, and Workforce AI
90TriVista score
Greenhouse AI
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Leena AI
AI tool profile ·
An HR and IT chatbot that answers employee questions and handles routine requests like leave and password resets in over 100 languages.
68TriVista score
Category rankTied #11 in Human Resources, Recruiting, and Workforce AI
Baseline ELO1,459.8
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At a glance
What it does
Leena AI is an AI assistant for the HR and IT back office. Employees ask it questions in chat, in over 100 languages, instead of filing a ticket or emailing HR. The assistant, called Harrison for HR tasks, handles leave requests, pay questions, and onboarding steps on its own, and Leena AI reports it resolves more than 70 percent of tickets without a human agent. Its Knowledge Studio connects to existing company documents in places like SharePoint or a company intranet without copying that data elsewhere. Admins set up automated processes using plain English instructions instead of code. It connects to systems like Workday, SAP, and Oracle and holds SOC 2, ISO, GDPR, and HIPAA-related certifications. It is made by Leena AI.
Where it can help
This fits a company where HR and IT get buried in repetitive questions, like leave balances or password resets that do not need a person, and a team ready to hand routine, well-defined requests to a bot while keeping people ready for anything unusual or sensitive. A pilot in HR alone, before adding IT and finance bots, is a sensible way to test accuracy on your own policies. Leena AI prices per employee with custom, quote-based contracts, so ask for a live quote rather than relying on public figures. Setup is reportedly fast, with the vendor citing a go-live near forty-five days. One risk is accuracy on edge cases: any bot answering HR policy questions needs regular review so a policy can change without the bot repeating stale advice.
Cost guide
What it can cost
These estimates cover licensing, setup, integrations, staff time, security, administration, and support.
| Cost measure | Low | Base | High |
|---|---|---|---|
| First-year total | $21K | $34K | $56.2K |
| Three-year total | $39.1K | $61.1K | $97.9K |
| First-year cost per unit | $1K | $1.7K | $2.8K |
| Average annual cost per unit (over three years) | $651 | $1K | $1.6K |
Cost breakdown by scenario
| Component | Low | Base | High |
|---|---|---|---|
| Licensing and usage | $1.1K | $1.5K | $2K |
| Implementation | $5.4K | $9K | $15.3K |
| Integration | $3.9K | $7K | $12.6K |
| Staff time and change management | $3.5K | $5K | $7K |
| Security | $2.8K | $4K | $6K |
| Administration | $2.3K | $3K | $4.1K |
| Support | $1.1K | $1.4K | $1.9K |
Estimate assumptions: Based on 20 enabled users. This is a planning allowance, not verified product pricing. Confirm the vendor’s billing unit and current price or quote before budgeting.
Benefits have not been estimated: The current research does not estimate potential savings, return on investment, or how long it would take to recover the cost. Earlier benefit estimates are excluded.
Get started
What you need first
What you need firstSet up the basics
Confirm current product identity, commercial packaging, data processing terms, sign-in and access rules, retention, integrations, support model, implementation effort, and rollback conditions.
How to startSet clear limits
Verify identity, package, availability, ownership, pricing, and security evidence before approving a pilot
Before you scaleSet safe working rules
Recommended next action
Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.
Decision ownerBusiness and technology owner
STARTSet a goal and owner
Define what success looks like for a test of Leena AI and assign someone to lead it.
FIRST MONTHTest one workflow
Once the requirements above are met, compare a small trial with how your team works today.
MONTH TWOReview actual use
Track adoption, output quality, business results, and actual costs against the estimate.
MONTH THREEDecide what comes next
Use the results to decide whether to stop, adjust, or expand the pilot.
Risk profile
Required controls
Security and safe use
Confirm encryption, how the vendor uses your data, customer data separation, how long data stays and how to delete it, activity records, sign-in and user setup, where data is handled, other companies that process data, past incidents, and what your team must manage.
Exit and rollback
Review before rollout: confirm how to export your data, revoke access, and return to your existing workflow. Assign an owner and test the rollback plan before expanding use.
Recommended next step
Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.
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How to learn more about this tool
Where to check the product, price, security, and support.
Official product information
leena.ai
Read official information →
Score history
How the rating has changed
Recorded score and category rank across research updates.
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TriVista Score 68.3/100Category rank #11
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