Yext Search

Yext Search is a search tool that answers customer questions directly from a company's verified business data rather than returning a list of links. It runs on Yext's Knowledge Graph, a central store of facts like locations, hours, staff, and products. Companies use it for three main experiences: a store or advisor locator, on-site search that returns direct answers, and help center search that aims to resolve support questions without a live agent. Because answers come from one verified source, the same facts stay consistent across a website, app, and connected directories. It is made by Yext, Inc., which maintains a Trust Center on its security practices, though this review could not confirm specific certifications from the public site.

This fits a company with many locations, providers, or products whose customers search for facts like hours, availability, or specifications, such as a multi-location retailer, healthcare network, or financial services firm with many advisors, or a support team trying to cut ticket volume with better help center search. A practical starting point is one use case, such as help center search connected to existing content, expanding to site search or locators later. Yext does not publish pricing, so request a quote scoped to your number of locations or content volume and treat online estimates as unverified. Its case-study numbers, like large jumps in deflected support calls, come from specific customers, so ask for reference customers close to your size and industry.