Dialpad
75TriVista score
Dialpad AI
AI transcription, live coaching, and call summaries built directly into a business phone and meeting system, not a bot that joins someone else's call.
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Dialpad AI vs Fireflies.ai
Compare up to four tools by their main job, cost, setup requirements, and data security. Choose two to four tools below.
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Meeting and Conversation Intelligence
Costs are planning estimates, not vendor quotes. See the assumptions below.
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Fireflies.ai
85TriVista score
Fireflies.ai
An AI notetaker that joins meetings on more than a dozen apps, writes summaries, and sends notes to your CRM.
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Dialpad AI75 TriVista score
Fireflies.ai85 TriVista score
Category rank
#7
#1
Research confidence
Some support
Good support
Cost
Tool
Dialpad AI75 TriVista score
Fireflies.ai85 TriVista score
Plans and pricing
Commercial / enterprise. Planning allowance - confirm current public price or quote
Commercial / enterprise. Planning allowance - confirm current public price or quote
First year
$16.9KBase estimateLow $10.6K · High $27.7K
$16.9KBase estimateLow $10.6K · High $27.7K
Per user or unit
$847Base estimateLow $529 · High $1.4KPer enabled user, first year
$847Base estimateLow $529 · High $1.4KPer enabled user, first year
Three years
$31.6KBase estimateLow $20.5K · High $50.2K
$31.6KBase estimateLow $20.5K · High $50.2K
Cost assumptions
This scenario uses a category-based allowance, not a verified price for this product. Based on 20 enabled users. Confirm the vendor’s billing unit and current price or quote before budgeting.
This scenario uses a category-based allowance, not a verified price for this product. Based on 20 enabled users. Confirm the vendor’s billing unit and current price or quote before budgeting.
Setup and security
Tool
Dialpad AI75 TriVista score
Fireflies.ai85 TriVista score
Setup requirements
Confirm current product identity, commercial packaging, data processing terms, sign-in and access rules, retention, integrations, support model, implementation effort, and rollback conditions.
Confirm current product identity, commercial packaging, data processing terms, sign-in and access rules, retention, integrations, support model, implementation effort, and rollback conditions.
Data and security
Confirm encryption, how the vendor uses your data, customer data separation, how long data stays and how to delete it, activity records, sign-in and user setup, where data is handled, other companies that process data, past incidents, and what your team must manage.
Confirm encryption, how the vendor uses your data, customer data separation, how long data stays and how to delete it, activity records, sign-in and user setup, where data is handled, other companies that process data, past incidents, and what your team must manage.
Recommended next step
Same for all selectedVerify identity, package, availability, ownership, pricing, and security evidence before approving a pilot
Before you choose
Test the shortlisted tools on the same task with the same success criteria. Confirm current pricing, data terms, and setup requirements, and resolve any research holds before approving a pilot. Scores rank tools within their own category, not across all tools.
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