Contact Us

SEARCH

Dialpad AI

AI tool profile ·

AI transcription, live coaching, and call summaries built directly into a business phone and meeting system, not a bot that joins someone else's call.

Compare tools
75TriVista score
Category rank#7 in Meeting and Conversation Intelligence
Baseline ELO1,498.7
AI Labs by TriVista
Menu
Browse AI tools All AI tools Compare tools side by side Tools by Business Goal AI use cases Guides by role Guides by industry
About the research How the ratings work Latest research FAQ About AI Labs
Summary Company fit Cost Setup Risk Alternatives Research support Compare
At a glance
What it does

Dialpad Ai is the AI built into Dialpad's business phone, meeting, and contact-center system. It transcribes calls in real time, analyzes sentiment, and scores calls automatically. Sales and support staff get AI Live Coach, which gives guidance during a live conversation, and AI Recaps, which summarize a call and suggest next steps. A newer AI Agent can handle some customer inquiries on its own, priced through a separate pool of usage credits. It is not a separate add-on; it has been part of Dialpad since 2018. Dialpad states compliance with SOC 2, ISO standards, HIPAA, GDPR, and CSA, and says customer conversations are not shared outside the account.

Where it can help

This fits a company ready to replace its phone system, not one looking for a notetaker to add to existing Zoom calls, since the AI is built into Dialpad's core platform. It suits sales and support teams that want live coaching during a call, not just a summary afterward. Dialpad does not publish per-seat pricing for its core plans, and the AI Agent uses a separate credit-based price, so get a full quote covering both before comparing it to a simpler meeting-notes tool. Switching phone systems is a bigger project than adding a notetaker, so plan a longer evaluation and migration window. The main risk is treating this as a lightweight add-on when it is really a full phone-system decision. The URL on file was only a login page; the correct sources are Dialpad's AI and pricing pages.

Understanding this score

A research signal to help you build a shortlist.

TriVista score
74.8
Category rank
#7
Baseline ELO
1,498.7

Compare within the category

This tool is ranked in Meeting and Conversation Intelligence. Its score is not a global ranking across every AI tool.

Use a pilot to judge your fit

The score does not guarantee performance for your team. Validate relevance, integration, permissions, and cost against your own requirements.

How the number is calculated

The score converts the baseline ELO rating onto the TriVista scale. The headline badge rounds to a whole number. Scores are not silently clipped or capped.

TriVista Score = 50 + (ELO − 1350) / 6

Before you choose
  • Customer feedback is not yet strong enough to change the starting rating.
  • The starting rating includes a product-specific comparison.
  • Check the current price before you decide.
  • We recorded rollout time, how it runs, and when it does not fit.
How company details affect the score

The model adjusts the starting rating using the company details you select. Use these estimates to prioritize your review, then test the tool against your own requirements.

Read the full methodology →
Company fit

How your company could affect the fit

How one company factor at a time moves the modeled score. The published score is unchanged.
Revenue Band $500M-$2B Modeled score75.0 / 100 Modeled category rank#6
Baseline $25M-$100M Adjusted ELO 1,500.0 Change from baseline +2.1 ELO
Revenue Band Under $25M Modeled score74.9 / 100 Modeled category rank#6
Baseline $25M-$100M Adjusted ELO 1,499.3 Change from baseline +1.5 ELO
Technology Maturity Low Modeled score74.4 / 100 Modeled category rank#7
Baseline Moderate Adjusted ELO 1,496.4 Change from baseline -1.5 ELO
Revenue Band Over $2B Modeled score74.9 / 100 Modeled category rank#6
Baseline $25M-$100M Adjusted ELO 1,499.1 Change from baseline +1.3 ELO
Industry Healthcare and life sciences Modeled score74.5 / 100 Modeled category rank#7
Baseline Consumer products Adjusted ELO 1,496.8 Change from baseline -1.0 ELO
Industry Automotive and transportation Modeled score74.5 / 100 Modeled category rank#7
Baseline Consumer products Adjusted ELO 1,496.9 Change from baseline -0.9 ELO
Technology Maturity High Modeled score74.8 / 100 Modeled category rank#7
Baseline Moderate Adjusted ELO 1,498.5 Change from baseline +0.7 ELO
Industry Technology and telecommunications Modeled score74.7 / 100 Modeled category rank#7
Baseline Consumer products Adjusted ELO 1,498.4 Change from baseline +0.6 ELO
Company Type Business services Modeled score74.7 / 100 Modeled category rank#7
Baseline Manufacturing Adjusted ELO 1,498.4 Change from baseline +0.6 ELO
Industry Financial and professional services Modeled score74.6 / 100 Modeled category rank#7
Baseline Consumer products Adjusted ELO 1,497.4 Change from baseline -0.4 ELO
Industry Construction and real estate Modeled score74.6 / 100 Modeled category rank#7
Baseline Consumer products Adjusted ELO 1,497.5 Change from baseline -0.3 ELO
Revenue Band $100M-$500M Modeled score74.7 / 100 Modeled category rank#6
Baseline $25M-$100M Adjusted ELO 1,498.1 Change from baseline +0.2 ELO
Industry Industrial manufacturing Modeled score74.7 / 100 Modeled category rank#7
Baseline Consumer products Adjusted ELO 1,498.0 Change from baseline +0.2 ELO
Industry Retail and distribution Modeled score74.7 / 100 Modeled category rank#7
Baseline Consumer products Adjusted ELO 1,498.0 Change from baseline +0.1 ELO
Industry Energy and utilities Modeled score74.6 / 100 Modeled category rank#7
Baseline Consumer products Adjusted ELO 1,497.7 Change from baseline -0.1 ELO
Industry Food and beverage Modeled score74.6 / 100 Modeled category rank#7
Baseline Consumer products Adjusted ELO 1,497.7 Change from baseline -0.1 ELO
Cost guide

What it can cost

These estimates cover licensing, setup, integrations, staff time, security, administration, and support.

Cost estimates by scenario Unit used in these estimates: enabled user.
Cost measureLowBaseHigh
First-year total$10.6K$16.9K$27.7K
Three-year total$20.5K$31.6K$50.2K
First-year cost per unit$529$847$1.4K
Average annual cost per unit (over three years)$341$527$836
Cost breakdown by scenario
Included cost components
ComponentLowBaseHigh
Licensing and usage$525$700$945
Implementation$2.4K$4K$6.8K
Integration$1.8K$3.2K$5.8K
Staff time and change management$1.8K$2.6K$3.6K
Security$1.5K$2.2K$3.3K
Administration$1.4K$1.8K$2.4K
Support$675$900$1.2K

Estimate assumptions: This scenario uses a category-based allowance, not a verified price for this product. Based on 20 enabled users. Confirm the vendor’s billing unit and current price or quote before budgeting.

Benefits have not been estimated: The current research does not estimate potential savings, return on investment, or how long it would take to recover the cost. Earlier benefit estimates are excluded.

Get started

What you need first

What you need firstSet up the basics

Confirm current product identity, commercial packaging, data processing terms, sign-in and access rules, retention, integrations, support model, implementation effort, and rollback conditions.

How to startSet clear limits

Verify identity, package, availability, ownership, pricing, and security evidence before approving a pilot

Before you scaleSet safe working rules

Review security and exit requirements →

Recommended next action

Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.

Decision ownerBusiness and technology owner
STARTSet a goal and owner

Define what success looks like for a test of Dialpad AI and assign someone to lead it.

FIRST MONTHTest one workflow

Once the requirements above are met, compare a small trial with how your team works today.

MONTH TWOReview actual use

Track adoption, output quality, business results, and actual costs against the estimate.

MONTH THREEDecide what comes next

Use the results to decide whether to stop, adjust, or expand the pilot.

Risk profile

Required controls

Security and safe use

Confirm encryption, how the vendor uses your data, customer data separation, how long data stays and how to delete it, activity records, sign-in and user setup, where data is handled, other companies that process data, past incidents, and what your team must manage.

Exit and rollback

Review before rollout: confirm how to export your data, revoke access, and return to your existing workflow. Assign an owner and test the rollback plan before expanding use.

Recommended next step

Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.

Other tools to review

Compare similar tools

Meeting and Conversation Intelligence
85TriVista score

Otter.ai

An AI notetaker that turns meetings into live, searchable transcripts and summaries, with a generous free plan for solo use.

View profile →
Meeting and Conversation Intelligence
84TriVista score

Avoma

An AI meeting assistant for sales teams that records calls, writes notes, and updates the CRM, with paid add-ons for call scoring.

View profile →
Meeting and Conversation Intelligence
84TriVista score

Fathom

An AI notetaker that records sales calls and writes the notes straight into CRM fields, with a free plan to start.

View profile →
Research support

How to learn more about this tool

Where to check the product, price, security, and support.

Reference source Product website View source →
Reference source Public directory listing View source →

Research observations recorded: 1. Evidence quality: Some support.

Score history

How the rating has changed

Recorded score and category rank across research updates.

  • Current catalog refresh
    TriVista Score 74.8/100
    Category rank #7
  • Research release
    TriVista Score 74.8/100
    Category rank #7

See how this tool fits your company

Answer a few questions about your company and compare this tool with others. The research score above stays the same.

Check the fit →

Want help moving from research to action? Explore TriVista’s AI consulting services →