Search and compare AI tools

Observe.AI

A contact center AI platform combining customer-facing agents, live coaching for human agents, and automatic call evaluation, scaling from about 50 agents up.

Cresta

An AI layer for contact centers that coaches agents live, scores every call, and can handle some conversations on its own, working with your existing phone system.

Freshworks Freddy AI

The AI built into Freshworks' help-desk software, adding no-code support agents and a copilot for human agents.

PolyAI

AI voice agents for customer service phone lines, built on the vendor's own conversational model, for contact centers with mainly call volume.

Sierra

An AI customer service agent platform, founded by former Salesforce co-CEO Bret Taylor, that bills by resolved conversation rather than by seat.

Ada

A dedicated AI customer service agent vendor whose agents handle voice, chat, and email conversations for large global brands.

Forethought

A set of separate AI agents for customer support that resolve tickets, route them, find help-content gaps, and score agent quality, now owned by Zendesk.

Kustomer IQ

A customer service platform that pairs a CRM-style customer record with an AI agent and a copilot for human agents, owned by Meta.

Talkdesk AI

AI features built into the Talkdesk cloud contact center, adding a virtual agent, a live copilot for human agents, and AI-based call routing.

Cisco Webex Contact Center AI

Cisco's cloud contact center, part of the Webex suite, with AI features for virtual agents and live agent assistance marketed under the Cisco AI Assistant brand.

Balto

A contact center AI tool that shows agents answers in real time during a call, scores every conversation, and flags compliance risk as it happens.

Decagon

An AI support agent platform where teams define the agent's behavior in plain-language written procedures instead of a visual builder or code.

Microsoft

Dynamics 365 Customer Service Copilot

Microsoft's customer service platform with a Copilot that drafts replies and five built-in autonomous service agents, tied into Teams.

Five9 Intelligent CX

A cloud contact center platform rooted in voice, whose Genius AI features add autonomous agents, live agent assistance, and coaching.

Intercom Fin

An AI customer service agent that answers questions and processes requests across chat, email, voice, and Slack, billed per resolved conversation rather than per seat.

Parloa

A platform for building AI voice and chat agents for contact centers, known for real-time translation across languages and an SAP endorsement.

Salesforce Service Cloud Einstein

The AI layer inside Salesforce's customer service platform, giving reps case summaries and suggested replies and adding an autonomous help agent, now mostly branded Agentforce.

Zendesk AI

AI features built into the Zendesk customer service platform, adding self-serve agents, a copilot for human agents, and automatic quality scores.

Genesys Cloud AI

AI features inside the Genesys cloud contact center, adding virtual agents, a live copilot, and customer journey tracking, built around heavy voice traffic.

NiCE CXone (formerly CXone Mpower)

A cloud contact center platform that runs both human agents and AI agents from one console, combining routing, quality management, and self-service bots.