Enterprise AI Assistants and Workspaces
97TriVista score
OpenAI
ChatGPT Enterprise
A workplace AI assistant that helps staff write, research, and analyze data, kept private and never used to train the model.
Amazon Q Business
AI tool profile ·
An AI assistant that searches a company's own documents and apps to answer staff questions, now closed to new customers by AWS.
84TriVista score
Category rank#5 in Enterprise AI Assistants and Workspaces
Baseline ELO1,554.0
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At a glance
What it does
Amazon Q Business is an AI assistant that helps employees find information inside their own company's systems. Staff ask a question in plain language and get an answer with source citations, pulled from documents, databases, and apps like Jira, Salesforce, ServiceNow, and Slack. It can also take actions in those systems, with more than 50 supported. It is made by AWS. Admins set up the data connectors, apply role-based permissions so answers respect existing access rights, and use topic filters to block certain content. It works inside Chrome, Edge, Slack, Teams, Outlook, and Word as a browser extension or add-in. As of July 31, 2026, AWS stopped accepting new Amazon Q Business customers and now points buyers to its successor, Amazon Quick.
Where it can help
This once fit a company running heavily on AWS that wanted internal search wired into Jira, Salesforce, and document stores, with pricing starting at a few dollars per user per month. That has changed. Since July 31, 2026, AWS no longer accepts new Amazon Q Business customers, so any evaluation starting now should focus on Amazon Quick, the product AWS is steering both new and existing customers toward. A company with an existing deployment can keep using it, and AWS still provides bug fixes and security patches, but it should plan a migration path rather than expand its investment. Starting fresh here means building a workflow around a product AWS has already signaled it wants to retire.
Company fitHow your company could affect the fit
How one company factor at a time moves the modeled score. The published score is unchanged.
Company fit
How your company could affect the fit
How one company factor at a time moves the modeled score. The published score is unchanged.
Revenue Band Over $2B Modeled score88.5 / 100 Modeled category rank#3
Baseline $25M-$100M Adjusted ELO 1,581.3 Change from baseline +50.7 ELO
Revenue Band $500M-$2B Modeled score86.7 / 100 Modeled category rank#3
Baseline $25M-$100M Adjusted ELO 1,570.1 Change from baseline +39.5 ELO
Technology Maturity High Modeled score86.5 / 100 Modeled category rank#4
Baseline Moderate Adjusted ELO 1,568.9 Change from baseline +38.3 ELO
Revenue Band $100M-$500M Modeled score85.3 / 100 Modeled category rank#5
Baseline $25M-$100M Adjusted ELO 1,562.1 Change from baseline +31.5 ELO
Technology Maturity Low Modeled score75.4 / 100 Modeled category rank#8
Baseline Moderate Adjusted ELO 1,502.6 Change from baseline -28.0 ELO
Revenue Band Under $25M Modeled score76.9 / 100 Modeled category rank#8
Baseline $25M-$100M Adjusted ELO 1,511.5 Change from baseline -19.1 ELO
Industry Technology and telecommunications Modeled score82.3 / 100 Modeled category rank#6
Baseline Consumer products Adjusted ELO 1,543.6 Change from baseline +13.0 ELO
Industry Healthcare and life sciences Modeled score82.0 / 100 Modeled category rank#6
Baseline Consumer products Adjusted ELO 1,542.1 Change from baseline +11.5 ELO
Industry Financial and professional services Modeled score82.0 / 100 Modeled category rank#6
Baseline Consumer products Adjusted ELO 1,541.9 Change from baseline +11.3 ELO
Company Type Business services Modeled score78.5 / 100 Modeled category rank#7
Baseline Manufacturing Adjusted ELO 1,521.0 Change from baseline -9.5 ELO
Industry Energy and utilities Modeled score81.7 / 100 Modeled category rank#6
Baseline Consumer products Adjusted ELO 1,540.1 Change from baseline +9.5 ELO
Industry Retail and distribution Modeled score78.6 / 100 Modeled category rank#6
Baseline Consumer products Adjusted ELO 1,521.6 Change from baseline -9.0 ELO
Industry Automotive and transportation Modeled score81.2 / 100 Modeled category rank#6
Baseline Consumer products Adjusted ELO 1,537.0 Change from baseline +6.5 ELO
Industry Construction and real estate Modeled score79.0 / 100 Modeled category rank#6
Baseline Consumer products Adjusted ELO 1,524.3 Change from baseline -6.3 ELO
Industry Industrial manufacturing Modeled score80.8 / 100 Modeled category rank#6
Baseline Consumer products Adjusted ELO 1,534.9 Change from baseline +4.3 ELO
Industry Food and beverage Modeled score80.4 / 100 Modeled category rank#6
Baseline Consumer products Adjusted ELO 1,532.4 Change from baseline +1.8 ELO
Cost guide
What it can cost
These estimates cover licensing, setup, integrations, staff time, security, administration, and support.
| Cost measure | Low | Base | High |
|---|---|---|---|
| First-year total | $29.2K | $46.3K | $75K |
| Three-year total | $60.5K | $92.1K | $143.9K |
| First-year cost per unit | $1.5K | $2.3K | $3.7K |
| Average annual cost per unit (over three years) | $1K | $1.5K | $2.4K |
Cost breakdown by scenario
| Component | Low | Base | High |
|---|---|---|---|
| Licensing and usage | $5.3K | $7.1K | $9.6K |
| Implementation | $4.8K | $8K | $13.6K |
| Integration | $5.5K | $10K | $18K |
| Staff time and change management | $4.2K | $6K | $8.4K |
| Security | $3.5K | $5K | $7.5K |
| Administration | $3K | $4K | $5.4K |
| Support | $1.5K | $2K | $2.7K |
Estimate assumptions: Planning quantity: 20. Unit definition: enabled user plus one production index. Pricing model: Per-user subscription plus index capacity and consumption. Confirm the vendor’s billing unit and current price or quote before budgeting.
Benefits have not been estimated: The current research does not estimate potential savings, return on investment, or how long it would take to recover the cost. Earlier benefit estimates are excluded.
Get started
What you need first
What you need firstSet up the basics
AWS account, IAM/IAM Identity Center, index capacity, connectors, data permissions, region availability, KMS choices, and migration/transition plan.
How to startSet clear limits
Stop until the product path, data boundaries, commercial terms, controls, and workflow fit are confirmed
Before you scaleSet safe working rules
Recommended next action
Do not make a new purchase until the vendor confirms the current product path; evaluate the successor if relevant and preserve this record for installed-base diligence.
Decision ownerBusiness and technology owner
STARTSet a goal and owner
Define what success looks like for a test of Amazon Q Business and assign someone to lead it.
FIRST MONTHTest one workflow
Once the requirements above are met, compare a small trial with how your team works today.
MONTH TWOReview actual use
Track adoption, output quality, business results, and actual costs against the estimate.
MONTH THREEDecide what comes next
Use the results to decide whether to stop, adjust, or expand the pilot.
Risk profile
Required controls
Security and safe use
AWS documents shared responsibility, IAM, encryption at rest/in transit, KMS options, and permission-aware retrieval; validate service lifecycle and migration controls.
Exit and rollback
Review before rollout: confirm how to export your data, revoke access, and return to your existing workflow. Assign an owner and test the rollback plan before expanding use.
Recommended next step
Do not make a new purchase until the vendor confirms the current product path; evaluate the successor if relevant and preserve this record for installed-base diligence.
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Research support
How to learn more about this tool
Where to check the product, price, security, and support.
Official product information Amazon Q Business pricing View pricing details →
Official product information Amazon Q Business API reference availability notice Read official information →
Official product information Amazon Q Business document history Read official information →
Official product information Security in Amazon Q Business Read official information →
Official product information Data encryption for Amazon Q Business Read official information →
Research observations recorded: 2. Evidence quality: Strong support.
Score history
How the rating has changed
Recorded score and category rank across research updates.
- TriVista Score 84.0/100Category rank #5
- TriVista Score 84.0/100Category rank #5
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