Meeting and Conversation Intelligence
85TriVista score
Fireflies.ai
An AI notetaker that joins meetings on more than a dozen apps, writes summaries, and sends notes to your CRM.
Grain
AI tool profile ·
A meeting recorder and notetaker that charges only for people who record calls, with free viewer seats for everyone else.
68TriVista score
Category rankTied #11 in Meeting and Conversation Intelligence
Baseline ELO1,459.8
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At a glance
What it does
Grain is a meeting recorder and notetaker. It records and transcribes calls on Zoom, Google Meet, Microsoft Teams, Webex, and Slack huddles, then writes meeting notes, highlight clips, and suggested next steps. Business-tier plans add AI coaching feedback and custom AI-drafted follow-up emails based on what was discussed. Its pricing model is the standout: Grain only charges for seats that record, upload, or import meetings, while people who just watch or comment use a free viewer seat. It is made by Grain, states SOC 2 Type II certification, runs on AWS, and carries out annual penetration testing. Enterprise plans add SAML single sign-on.
Where it can help
This fits a company where only a subset of staff, like sales or customer success, need to record calls while managers and others only need to watch. Start with the Starter plan for that core group, around $19 per seat per month on an annual contract, and add free viewer seats for stakeholders. Grain does not publish a public price for its Business tier, so get a written quote before planning a larger rollout. Because pricing depends on how many seats record versus view, model the seat count carefully. The main risk is scope: as more employees start recording their own calls, the paid seat count can grow faster than expected.
Cost guide
What it can cost
These estimates cover licensing, setup, integrations, staff time, security, administration, and support.
| Cost measure | Low | Base | High |
|---|---|---|---|
| First-year total | $10.6K | $16.9K | $27.7K |
| Three-year total | $20.5K | $31.6K | $50.2K |
| First-year cost per unit | $529 | $847 | $1.4K |
| Average annual cost per unit (over three years) | $341 | $527 | $836 |
Cost breakdown by scenario
| Component | Low | Base | High |
|---|---|---|---|
| Licensing and usage | $525 | $700 | $945 |
| Implementation | $2.4K | $4K | $6.8K |
| Integration | $1.8K | $3.2K | $5.8K |
| Staff time and change management | $1.8K | $2.6K | $3.6K |
| Security | $1.5K | $2.2K | $3.3K |
| Administration | $1.4K | $1.8K | $2.4K |
| Support | $675 | $900 | $1.2K |
Estimate assumptions: Based on 20 enabled users. This is a planning allowance, not verified product pricing. Confirm the vendor’s billing unit and current price or quote before budgeting.
Benefits have not been estimated: The current research does not estimate potential savings, return on investment, or how long it would take to recover the cost. Earlier benefit estimates are excluded.
Get started
What you need first
What you need firstSet up the basics
Confirm current product identity, commercial packaging, data processing terms, sign-in and access rules, retention, integrations, support model, implementation effort, and rollback conditions.
How to startSet clear limits
Verify identity, package, availability, ownership, pricing, and security evidence before approving a pilot
Before you scaleSet safe working rules
Recommended next action
Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.
Decision ownerBusiness and technology owner
STARTSet a goal and owner
Define what success looks like for a test of Grain and assign someone to lead it.
FIRST MONTHTest one workflow
Once the requirements above are met, compare a small trial with how your team works today.
MONTH TWOReview actual use
Track adoption, output quality, business results, and actual costs against the estimate.
MONTH THREEDecide what comes next
Use the results to decide whether to stop, adjust, or expand the pilot.
Risk profile
Required controls
Security and safe use
Confirm encryption, how the vendor uses your data, customer data separation, how long data stays and how to delete it, activity records, sign-in and user setup, where data is handled, other companies that process data, past incidents, and what your team must manage.
Exit and rollback
Review before rollout: confirm how to export your data, revoke access, and return to your existing workflow. Assign an owner and test the rollback plan before expanding use.
Recommended next step
Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.
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How to learn more about this tool
Where to check the product, price, security, and support.
Official product information
grain.com
Read official information →
Score history
How the rating has changed
Recorded score and category rank across research updates.
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TriVista Score 68.3/100Category rank #11
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