Supernormal

AI tool profile ·

An AI meeting notetaker that can also turn a discussion into slides, spreadsheets, and documents, priced by monthly credits rather than seats.

68TriVista score
Category rankTied #11 in Meeting and Conversation Intelligence
Baseline ELO1,459.8
At a glance
What it does

Supernormal is an AI meeting notetaker that goes beyond plain notes. It records and transcribes meetings, then can create slide decks, images, and spreadsheets from what was discussed. In some setups it works without a separate bot joining the call. It is made by Supernormal. Instead of a flat per-seat fee, it uses a monthly credit system where each recorded meeting draws from a shared pool. The Business plan adds single sign-on, audit logs, custom data retention, and admin visibility into who uses the tool. Supernormal states it is SOC 2 certified and GDPR and HIPAA compliant, and runs regular security reviews.

Where it can help

This fits a team that wants meeting notes to turn into finished documents, like a slide deck or report, not just a summary. Because pricing is credit-based rather than per seat, model your expected meeting volume before committing; heavy meeting schedules burn through a credit pool faster than a seat-based tool. The Team plan offers unlimited seats sharing one pool of credits, which suits a department where usage varies a lot from person to person. Move to Business once you need single sign-on, audit logs, and admin controls for compliance. Confirm current credit pricing with Supernormal, since it is not published as a simple per-user rate. The main risk is unpredictable monthly cost if meeting volume spikes.

Understanding this score

A research signal to help you build a shortlist.

TriVista score
68.3
Category rank
#11
Baseline ELO
1,459.8

Compare within the category

This tool is ranked in Meeting and Conversation Intelligence. Its score is not a global ranking across every AI tool.

Use a pilot to judge your fit

The score does not guarantee performance for your team. Validate relevance, integration, permissions, and cost against your own requirements.

How the number is calculated

The score converts the baseline ELO rating onto the TriVista scale. The headline badge rounds to a whole number. Scores are not silently clipped or capped.

TriVista Score = 50 + (ELO − 1350) / 6

Before you choose
  • Customer feedback is not yet strong enough to change the starting rating.
  • The tool has a middle-of-the-scale starting rating. A tied order does not show a measured difference.
  • Check the current price before you decide.
  • We recorded rollout time, how it runs, and when it does not fit.
How company details affect the score

The model adjusts the starting rating using the company details you select. Use these estimates to prioritize your review, then test the tool against your own requirements.

Read the full methodology →
Cost guide

What it can cost

These estimates cover licensing, setup, integrations, staff time, security, administration, and support.

Cost estimates by scenario Unit used in these estimates: enabled user.
Cost measureLowBaseHigh
First-year total$10.6K$16.9K$27.7K
Three-year total$20.5K$31.6K$50.2K
First-year cost per unit$529$847$1.4K
Average annual cost per unit (over three years)$341$527$836
Cost breakdown by scenario
Included cost components
ComponentLowBaseHigh
Licensing and usage$525$700$945
Implementation$2.4K$4K$6.8K
Integration$1.8K$3.2K$5.8K
Staff time and change management$1.8K$2.6K$3.6K
Security$1.5K$2.2K$3.3K
Administration$1.4K$1.8K$2.4K
Support$675$900$1.2K

Estimate assumptions: Based on 20 enabled users. This is a planning allowance, not verified product pricing. Confirm the vendor’s billing unit and current price or quote before budgeting.

Benefits have not been estimated: The current research does not estimate potential savings, return on investment, or how long it would take to recover the cost. Earlier benefit estimates are excluded.

Get started

What you need first

What you need firstSet up the basics

Confirm current product identity, commercial packaging, data processing terms, sign-in and access rules, retention, integrations, support model, implementation effort, and rollback conditions.

How to startSet clear limits

Verify identity, package, availability, ownership, pricing, and security evidence before approving a pilot

Before you scaleSet safe working rules

Review security and exit requirements →

Recommended next action

Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.

Decision ownerBusiness and technology owner
STARTSet a goal and owner

Define what success looks like for a test of Supernormal and assign someone to lead it.

FIRST MONTHTest one workflow

Once the requirements above are met, compare a small trial with how your team works today.

MONTH TWOReview actual use

Track adoption, output quality, business results, and actual costs against the estimate.

MONTH THREEDecide what comes next

Use the results to decide whether to stop, adjust, or expand the pilot.

Risk profile

Required controls

Security and safe use

Confirm encryption, how the vendor uses your data, customer data separation, how long data stays and how to delete it, activity records, sign-in and user setup, where data is handled, other companies that process data, past incidents, and what your team must manage.

Exit and rollback

Review before rollout: confirm how to export your data, revoke access, and return to your existing workflow. Assign an owner and test the rollback plan before expanding use.

Recommended next step

Do not approve a pilot yet. Verify the current product identity, package, availability, owner, pricing, and security evidence; then define one workflow, a baseline, and rollback criteria.

Other tools to review

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Why it’s an alternative—

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Avoma

An AI meeting assistant for sales teams that records calls, writes notes, and updates the CRM, with paid add-ons for call scoring.

Why it’s an alternative—

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Fathom

An AI notetaker that records sales calls and writes the notes straight into CRM fields, with a free plan to start.

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Research support

How to learn more about this tool

Where to check the product, price, security, and support.

Official product information supernormal.com Read official information →
Score history

How the rating has changed

Recorded score and category rank across research updates.

  • Current catalog refresh
    TriVista Score 68.3/100
    Category rank #11

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