Operational excellence usually refers to improvement work done at the front-line of labor, on the shop floor, the surgical suite, or in order processing or packing. All too often, lean or Six Sigma initiatives have been limited to that area. Enterprise Excellence is a focus on bringing all aspects of an organization into the same improvement and management system. Sales, new product development, finance, human resources—even IT—need to speak the same language and use the same methodologies.
Enterprise Excellence can be thought of as a big umbrella. The work made up of three pieces: a multi-dimensional toolset; a structured implementation methodology that includes the entire organization; and an inclusive people-engagement strategy. The toolset is based on the lean, Six Sigma, and Total Productive Maintenance (TPM) concepts. Implementation includes a robust assessment process and a structured, high cadence, implementation calendar that can include quick wins, multi-day, team-based learning and implementation (kaizen), or carefully managed project work. The inclusive people strategy means every single person in the organization is involved and eventually, everyone is relentlessly focused on waste elimination and value creation for the customer—not only in order fulfillment, but also new product development, order generation, and core business administrative activities.